Effective date: September 11, 2026

This policy explains how Premium Mushroom Store handles requests concerning damaged, incorrect or otherwise eligible items. Nothing in this policy limits rights that cannot legally be excluded in your jurisdiction.

Check Your Order Promptly

Inspect the package and product information when your order arrives. If an item is damaged, incorrect or missing, contact us promptly through the contact page or at admin@premiummushroomstore.com. Include the order number, a clear explanation and photographs where relevant.

Return Eligibility

Eligibility depends on the product, its condition, applicable law and the circumstances of the request. Items generally must be unopened, unused, in their original packaging and capable of being lawfully returned. Contact us before sending any item; an unauthorized return may not be accepted.

Items That May Not Be Returnable

For health, safety and legal reasons, opened or used consumable products, perishable goods, personalized items, gift cards and products that cannot legally be transported or returned may be ineligible. Products damaged after delivery through misuse, improper handling or improper storage may also be excluded.

Cancellations

A cancellation request may be considered before an order enters processing or fulfillment. Once processing or dispatch has begun, cancellation may no longer be possible. Contact support as soon as possible; submitting a request does not guarantee cancellation.

Review and Refunds

Eligible requests are reviewed after the required information and, where applicable, the returned item are received. Approved refunds are sent to the original payment method where possible. Processing times can vary by payment provider or financial institution.

Original delivery charges and return-shipping costs may be non-refundable unless the return results from an incorrect or damaged item or applicable law requires otherwise.

Exchanges

Where appropriate and legally permitted, an eligible incorrect or damaged item may be replaced instead of refunded. Replacement availability is not guaranteed.

Return Shipping

Do not mail a product to an address displayed elsewhere on the website without receiving return instructions from support. If a physical return is required, we will provide the appropriate return details. Customers are responsible for secure packaging and any return-shipping costs unless stated otherwise for an approved claim.

Contact Us

For questions about a cancellation, return or refund, use our contact page or email admin@premiummushroomstore.com.