Effective date: September 11, 2026

This policy explains the general delivery process for orders placed through Premium Mushroom Store. Product availability does not mean that an item may legally be delivered to every destination.

Delivery Eligibility

Available delivery destinations and methods depend on the product, destination, applicable law and carrier requirements. Any method and charge currently available for an address will be shown during checkout. If no delivery method is displayed, an order cannot be completed for that address.

Order Review and Processing

Orders may be reviewed for payment confirmation, inventory, address accuracy, age or eligibility requirements and legal delivery restrictions. An order may be refused or cancelled when lawful or reliable delivery cannot be confirmed.

Processing begins after the required information and payment confirmation are received. Processing time is separate from carrier transit time.

Delivery Estimates

Any delivery date or transit estimate is an estimate rather than a guarantee. Weather, carrier operations, public holidays, security checks, incorrect addresses and other circumstances outside our control may cause delays.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address and for being available to meet any identification, signature or age-verification requirement. Contact support immediately if an address needs correction; changes may not be possible after processing begins.

Tracking and Delivery

Tracking information may be provided when available. A carrier’s delivery scan may be used as evidence of delivery. Customers should inspect packages promptly and store delivered products securely away from children and pets.

Damaged, Missing or Incorrect Orders

If a package arrives damaged or an item is missing or incorrect, contact us promptly with the order number, an explanation and photographs where relevant. Keep the product and packaging until support provides instructions. Review our Refund and Returns Policy for additional information.

Restricted and International Destinations

We do not promise that every product can be sent across state or national borders. Customers are responsible for understanding local requirements, but the store may also refuse delivery when restrictions apply. Customs duties, taxes or import requirements, where applicable, are the customer’s responsibility unless checkout states otherwise.

Contact Us

For delivery questions, use the contact page or email admin@premiummushroomstore.com.